Our Leadership Team
Our team is comprised of highly experienced business leaders who have come together to serve Texas companies and our local economies by solving problems across functional boundaries. Collectively we have worked with thousands of businesses to remove the hurdles that block growth and impair profits. The diversity of our team provides many unique perspectives that we coordinate in a cohesive manner. With our combined talents and experience, we are a powerful force in the business of business improvement.

Jim Ratchford

Executive Director
Improving Lives
for more than 30 years

Robert E. Gardner

Chairman of the Board & Business Advocate
Planning for Unforeseen Risk
for more than 30 years

Darryl W. Haynes

Board President & Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell

Director of Finance
Improving Financial Performance
for more than 30 years

Doug Taeckens

Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Karen Perkins

Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Phil O. Reyna

Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney

Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Denis Alexander

Business Advisor
Improving Technical Team Performance
for more than 20 years

Tom Allen

Business Initiator
Improving Company Goals
for more than 30 years

Phillip Andrews

Business Advocate
Improving Business & Leadership Effectiveness
for more than 40 years

Mark Arciero

Business Advocate
Improving Company Performance Through Restructuring
for more than 30 years

Allen Andress

Business Advisor
Improving Operational Performance
for more than 30 years

Gabe Austein

Business Advisor
Improving Processes with Technology
for more than 5 years

Edwin Beall

Business Advisor
Improving Operational Transformation
for more than 20 years

Jack Beam

Business Advocate
Improving Business Performance
for more than 40 years

Brian Bingham

Business Initiator
Improving Risk Management
for more than 20 years

Stevie Dawn Blakely

Business Advisor
Improving Workplace Communication and Leadership
for more than 10 years

Douglas D. Box

Business Advisor
Improving the family-owned firm
for more than 30 years

Dan Bradbary

Business Advisor
Improving M&A Integration
for more than 20 years

Brandon Brumfield

Business Advisor
Improving Maximum Operational Value
for more than 10 years

Becky Busker

Business Advisor
Improving Accounting and Business Controls
for more than 20 years

Donna Clark

Business Advisor
Improving Organizational Development
for more than 20 years

John Cochran

Business Advisor
Improving Your Bottom Line
for more than 20 years

John Cravens

Business Advisor
Improving Comprehensive Wealth Planning
for more than 30 years

Tyler Dawson

Business Advisor
Improving Business Effectiveness
for more than 40 years

James Deets

Business Advisor
Improving Employee Compensation & Benefits
for more than 20 years

Kevin Dial

Business Initiator
Improving Supply Chain Value
for more than 20 years

Kenni Driver

Business Advisor
Improving Revenue and Results
for more than 30 years

Elyse Eriksson

Business Advisor
Improving Corporate Export Practices
for more than 20 years

Carl Forsythe

Business Advisor
Improving Business Transformation
for more than 30 years

Eric Gachelin

Business Advisor
Improving Organizational Effectiveness and HR
for more than 20 years

Chris Goade

Business Initiator
Improving Sales Leadership
for more than 30 years

Lisa Gunter

Business Initiator
Improving Banking Relationships and Solutions
for more than 20 years

Danny Hendrix

Business Advisor
Improving Business Effectiveness and Efficiency
for more than 30 years

Harold Hickey

Business Advisor
Improving Operational Alignment & Implementation
for more than 20 years

Larry Hiney

Business Advisor
Improving Operations & Financial Health
for more than 20 years

Judy Hoberman

Business Advisor
Improving Sales and Customer Relationships
for more than 30 years

Phyllis Hoffschwelle

Business Advisor
Improving Business Growth
for more than 20 years

Lawrence Howorth

Business Advisor
Improving International Trade and Development
for more than 20 years

Ken Huffman

Business Advocate
Improving Business through Advanced Tax Strategies
for more than 20 years

Mitch Johnson

Business Initiator
Improving Business Performance
for more than 30 years

Beth Jones

Business Advisor
Improving Employee Engagement
for more than 30 years

Joe Keever

Business Advisor
Improving Business Optimization
for more than 20 years

Don Knudsen

Business Advocate
Improving Revenue and Profits
for more than 30 years

Dorothy Kuhn

Business Advocate
Improving Accountability and Leadership
for more than 20 years

Lynn Krebs

Business Advocate
Improving Property Tax Savings
for more than 20 years

Ray Li

Business Advisor
Improving Operational Transformation
for more than 20 years

Todd Lowe

Business Advisor
Improving Manufacturing Operational Excellence
for more than 20 years

David Manchee

Business Advisor
Improving Recruitment of Critical Talent
for more than 40 years

David Marlow

Business Advocate
Improving Companies Value
for more than 30 years

Luiz R. Mendes

Business Advisor
Improving Operational Processes
for more than 20 years

Doreen Milano

Business Advisor
Improving Collateral Performance
for more than 30 years

Darryl Miller

Business Advisor
Improving Organizational Processes
for more than 30 years

Mark Mitford

Business Advisor
Improving Talent and Performance Management
for more than 20 years

Ron Mitori

Business Advocate
Improving Profitability and Processes
for more than 30 years

Mariann Montgomery

Business Advocate
Improving Business Transitions
for more than 20 years

Mark Neace

Business Advisor
Improving Marketing Outcomes
for more than 20 years

Jim Pancero

Business Advisor & Speaker
Improving Sales & Sales Leadership
for more than 40 years

Donna Pankotai

Business Advisor
Improving Corporate Risk Management
for more than 30 years

Valerie Pelan

Business Advisor
Improving Leadership & Business Execution
for more than 30 years

Robert Pene

Business Advisor
Improving Marketing, Business Building & Turnarounds
for more than 40 years

Gary W. Phillips

Business Initiator
Improving Operational Performance
for more than 20 years

Dave Rettig Sr.

Business Advocate
Improving HR Management
for more than 30 years

Claude Smith

Business Advisor
Improving Manufacturing Processes
for more than 20 years

Betty Schnaufer

Business Advocate
Improving the Exit Process for Business Owners
for more than 20 years

Chuck Scoville

Business Advocate
Improving Business Process Transformation
for more than 30 years

Hajo Siemers

Business Advisor
Improving Profit & Growth
for more than 30 years

Yoram Solomon

Business Advisor
Improving Culture of Innovation
for more than 20 years

David Steed

Business Advisor
Improving Sales and Marketing Results
for more than 30 years

Clayton Stockdall, Jr.

Business Advisor
Improving Bottom Line Results
for more than 30 years

Roger Tremblay

Business Advisor
Improving Recruitment of Critical Talent
for more than 40 years

Paul Trippett

Business Advisor
Improving the Bottom Line
for more than 20 years

Sean Usman

Business Advisor
Improving Profitable Growth
for more than 10 years

Casey Weidner

Business Advisor
Improving Strategic Procurement
for more than 15 years

Jerome Wong

Business Advisor
Improving Digital Manufacturing Excellence
for more than 15 years

Justin Wong

Business Initiator
Improving Business Operations
for more than 10 years