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What are the Award criteria?
The Texas Consilium Business Excellence Award is based on seven criteria: Leadership, Corporate Stewardship, Customer Satisfaction, Operational Excellence, Employee Satisfaction, Strategic Planning and Business Results. Minimum annual revenues are $10 million, and evaluations will be stratified by company size up to the no-limit $1 Billion + level. There are no industry restrictions. Texas-based businesses are preferred, although consideration will be given to businesses with a significant Texas presence which includes key Texas leadership.
The seven criteria are further described below:
Senior management leads the company by communicating its mission, values, and strategy to employees, partners, suppliers and customers. Provides a clear vision for the future ensuring sustainable policies and practices.
2. CORPORATE STEWARDSHIP
Company exhibits good corporate stewardship, providing a safe workplace for employees, an environmentally positive effect on the local community, and practices good citizenship through community service.
3. CUSTOMER SATISFACTION
Effective utilization of voice of the customer to evaluate changing market requirements with key touch points from customer acquisition to product delivery. Utilizes innovation and technology to drive smart product design, velocity to market, and hit cost targets. Particular attention on the measurement of customer satisfaction, frequency, and customer retention evaluation.
4. OPERATIONAL EXCELLENCE
Effective process management, continuous improvement, and lean implementation. Addresses data analytics, data collection, includes product design, manufacturing, and delivery.
5. EMPLOYEE SATISFACTION
How the company determines job requirements, recruits, trains, empowers, continuing education programs, and retains employees. Examines method and frequency of measuring employee satisfaction.
6. STRATEGIC PLANNING
Management processes of how the company sets its strategic direction and determines action plans and strategic initiatives to achieve long term goals. Considers communication plan throughout the organization.
7. BUSINESS RESULTS
Analyze corporate scorecards regarding performance in key business areas including customer satisfaction, employee satisfaction, operational performance, corporate stewardship and financial performance relative to peers.