Our Team
Our team is comprised of highly experienced business leaders who have come together to serve Texas companies and our local economies by solving problems across functional boundaries. Collectively we have worked with thousands of businesses to remove the hurdles that block growth and impair profits. The diversity of our team provides many unique perspectives that we coordinate in a cohesive manner. With our combined talents and experience, we are a powerful force in the business of business improvement.

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford
Executive Director &
Business Advocate
Improving Lives
for more than 30 years

Robert E. Gardner
Chairman of the Board &
Business Advocate
Planning for
Unforeseen Risk
for more than 30 years

Darryl W. Haynes
Board President &
Business Advocate
Improving Resource Management
for more than 30 years

Ritchie B. Norrell
Director of Finance
Improving Financial Performance
for more than 30 years

Karen Perkins
Director of Technology
Improving Processes and Client Relationships
for more than 20 years

Doug Taeckens
Director of Partner Relations
Improving Global Sales Performance
for more than 30 years

Phil O. Reyna
Director of Human Resources
Improving Employee Engagement
for more than 20 years

Rich Sweeney
Director of Business Advocacy
Improving Leadership & Sales Training
for more than 30 years