Our Team

Our team is comprised of highly experienced business leaders who have come together to serve Texas companies and our local economies by solving problems across functional boundaries. Collectively we have worked with thousands of businesses to remove the hurdles that block growth and impair profits. The diversity of our team provides many unique perspectives that we coordinate in a cohesive manner. With our combined talents and experience, we are a powerful force in the business of business improvement.

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years

Jim Ratchford

Executive Director &
Business Advocate

Improving Lives
for more than 30 years


Robert E. Gardner

Chairman of the Board &
Business Advocate

Planning for
Unforeseen Risk
for more than 30 years


Darryl W. Haynes

Board President &
Business Advocate

Improving Resource Management
for more than 30 years


Ritchie B. Norrell

Director of Finance

Improving Financial Performance
for more than 30 years



Karen Perkins

Director of Technology

Improving Processes and Client Relationships
for more than 20 years


Doug Taeckens

Director of Partner Relations

Improving Global Sales Performance
for more than 30 years


Phil O. Reyna

Director of Human Resources

Improving Employee Engagement
for more than 20 years


Rich Sweeney

Director of Business Advocacy

Improving Leadership & Sales Training
for more than 30 years